Products and Services - IT Service Management
| Integrated System Operation Management | |||
|---|---|---|---|
| Product/Service | Software Manufacturer | Product Overview | |
| JP1 | Hitachi Software Engineering Co., Ltd. (Japan) | JP1 is integrated system operation management software that seamlessly manages systems co-existing on-premise and cloud systems. It is highly reliable, scalable, and easy to use, and its rich functionality enables integrated management of increasingly complex systems. | |
| JP1 Cloud Service | Hitachi Software Engineering Co., Ltd. (Japan) | JP1 Cloud Service is a service that reduces the load on administrators when building and maintaining systems, and achieves cost optimization and operational efficiency. It supports the stable operation of systems with the same functions and quality as the on-premise version of JP1. | |
| Service Desk | |||
|---|---|---|---|
| Product/Service | Software Manufacturer | Product Overview | |
| Service Management Automation X | Open Text Corporation (Canada) | A container-type IT service manager (ITSM) for immediately introducing operational processes based on an IT infrastructure library (ITIL). It provides superior operation with machine learning and chat features at a practical level to support the provision of high quality IT services. | |
| System Monitoring / Performance Management | ||
|---|---|---|
| Product/Service | Software Manufacturer | Product Overview |
| Zabbix | Zabbix LLC (Latvia) | Zabbix is an open source integrated system monitoring software that is becoming increasingly popular in Japan. It provides full-featured system monitoring, alert notifications, performance visualization, and more. |
| SiteScope | Open Text Corporation (Canada) | SiteScope is an agent-less monitoring tool with over 80 diverse monitoring items, including server and URL monitoring. |
| JENNIFER | Jennifer Soft (South Korea) | JENNIFER is an application performance management (APM) tool with excellent operability and real-time performance. It allows users to identify slow points in the system with a few simple operations and visualize the real-time performance of the system by collecting system operation information in one second. |
| Operation Automation | ||
|---|---|---|
| Product/Service | Software Manufacturer | Product Overview |
| Operations Orchestration | Open Text Corporation (Canada) | Operations Orchestration enables IT operations departments to easily automate manual tasks and manage automation definitions and execution results in an integrated manner. Consequently, it reduces operational burdens, improves work efficiency and productivity, and minimizes human errors. |
| Red Hat Ansible Automation Platform | Red Hat K.K. (Japan) | From cloud-based to on-premise systems, this Infrastructure-as-Code (IaC) de facto standard strongly supports promotion of automated configuration management of the IT service infrastructure by organizations. |
| Cho-Sapo Dash Button（Ultimate Support Dash Button） | K.K. Ashisuto (Japan) | In the event of a system failure, this service enables log collection necessary for investigation at the touch of a button. The simple button-based operation eliminates the need for human intervention and greatly reduces the time and effort required for initial response. |
